Refund & Return Policy

At Maison Gloria, we want you to be completely satisfied with your purchase. If something is not right with your order, our customer service team is here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unworn, unused, and in its original condition.

• Have all original tags attached.

• Be returned in its original packaging.

• Show no signs of wear, washing, stains, odors, damage, or alteration.

Items that do not meet these conditions may not be eligible for a refund.

To request a return, please contact our customer service team before sending any item back. Returns sent without prior authorization may not be accepted.

Return Shipping

Unless the item received is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable unless otherwise required by applicable law.

We strongly recommend using a tracked shipping service when returning an item, as Maison Gloria cannot be held responsible for return packages that are lost or damaged in transit.

Refunds

Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method.

Please allow several business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving your package.

Please provide:

• Your order number.

• A description of the issue.

• Clear photos or videos showing the item and the problem.

Once reviewed, we will provide an appropriate solution, which may include a replacement or refund.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return when applicable, including:

• Underwear and intimate garments.

• Swimwear where the hygiene seal has been removed.

• Items showing signs of wear or use.

• Items that have been washed, damaged, stained, or altered after delivery.

• Items returned without their original tags or packaging.

This does not affect any rights you may have under applicable consumer protection laws.

Sale Items

Items purchased during promotions or sales may still be eligible for return unless they were clearly marked as final sale at the time of purchase or applicable law provides otherwise.

Exchanges

We currently recommend returning the original item and placing a new order for the desired size, color, or product.

This allows us to process your request as quickly as possible and avoids availability issues.

Order Cancellations

If you wish to cancel or modify an order, please contact us as quickly as possible.

Once an order has entered processing or has been shipped, we may no longer be able to cancel or modify it.

Refused or Unclaimed Packages

If a package is refused, not collected, or returned to us because of an incorrect or incomplete address provided by the customer, any additional shipping or return costs may be deducted from the refund where permitted by applicable law.

Late or Missing Refunds

If you have received confirmation that your refund has been processed but have not yet received it, please first check with your bank or payment provider.

Refunds can sometimes take several business days to appear depending on the payment method used.

If you still have not received your refund after checking with your payment provider, please contact our customer service team.

Consumer Rights

Nothing in this policy is intended to limit or exclude any statutory rights you may have under applicable consumer protection laws.

For any questions regarding returns or refunds, please contact the Maison Gloria Customer Service Team.